FAQ

FAQ – Frequently Asked Questions

1. Is it safe to shop at SuppDady? Absolutely. SuppDady is operated by AZEN LTD, a legally registered UK company (Company Number:16739734 ). We use encrypted connections to protect your data and work only with trusted suppliers of authentic supplements.

2. What payment methods do you accept? To ensure security and maintain the most competitive prices, we currently accept Direct Bank Transfers to our UK business account (AZEN LTD). We are in the final stages of integrating a secure credit and debit card payment system to offer even more flexibility soon.

3. How do I pay via Bank Transfer? It’s simple. Once you place an order, you will receive our business bank details and a unique order reference number.

• Please ensure the payment is made for the exact order amount.
• Always include your order number as the payment reference to avoid delays in processing.

4. What happens if I send an incorrect amount or forget the reference? If a payment is sent with an incorrect amount or without a reference, our system may not link it to your order automatically.

• In such cases, please contact info@suppdady.co.uk with a confirmation of your transfer.
• Processing of such orders may take an additional 24–48 hours.

5. How long will I wait for my order? We aim to process and dispatch all orders within 24–48 hours of receiving your payment. Standard UK delivery usually takes 2–4 business days, and you will receive a tracking number once your package is on its way.

6. Do you ship internationally? Yes, we ship to selected international destinations. Shipping costs and delivery times are calculated automatically at checkout based on your location.

7. What is your return policy? You have 14 days from the date of delivery to return unopened and sealed products in their original packaging.

• To start a return, please contact us at info@suppdady.co.uk.
• For hygiene and safety reasons, opened products cannot be returned unless faulty.
• Customers are responsible for return shipping costs.

8. Are your products authentic? Yes, 100%. We source premium products, such as Rule 1 and Alpha Lion, directly from official distributors. All our supplements comply with UK health and safety standards.

9. Why don’t you offer standard card payments yet? As a growing brand (AZEN LTD), we are currently finalising a bespoke, high-security card payment solution. Using bank transfers in the meantime allows us to keep our overheads low and pass those savings directly to our customers through better pricing.

10. How can I contact customer support? We are here to help:

• Email: info@suppdady.co.uk
• Phone: +44 7773 428109
• Address: AZEN LTD, 5 Ryeburn Close, NR33 7UH, United Kingdom